Back and forth of accusations & Core Issues

In response to the viral video, the pet owner, Richa Srinet, posted her own video explaining her side of the story. She claimed that she was in the lift before the couple and, according to the society rules, the person with a dog has the right to use the lift alone. She also stated that the video did not capture the alleged abuse she faced from the couple.
Another video also surfaced, featuring a society guard stating that multiple residents had complained about being bitten by the woman's dogs, revealing the complexity of the situation.
This incident showed that anger, rage, and ego were at the heart of the problem. The pet owner went inside the lift when people were already there, and at the same time, the couple could also have waited instead of engaging in an argument. If they could try to understand each other and talk calmly, putting aside ego and focusing on respectful communication, it could help create a better atmosphere where everyone's safety is valued and upheld.